Terms of Service

GULP CREATIONS LIMITED | POLICY DOCUMENT

About these terms

These Terms of Service apply to use of https://www.gulpcreations.com and orders placed with Gulp Creations Limited (“Gulp Creations”, “we”, “us” or “our”). By using our website or placing an order, you agree to these terms, subject to any rights that cannot legally be excluded.

Company number: 16336491

Registered office: Oakley House, 1 Hungerford Road, Huddersfield, HD3 3AL

Email: hello@gulpcreations.co.uk

Products and customised orders

We supply drinkware customised with artwork, wording, logos or other details provided or selected by customers. Product images and previews are illustrative; the final appearance may vary due to the product, print process, materials, colour settings and display differences.

You are responsible for ensuring that you have the necessary rights and permissions to use any artwork, logo, text or other content you provide. You must not submit content that infringes another person’s rights or is unlawful. You grant us permission to use the submitted content solely as needed to prepare proofs, manufacture and fulfil your order, and provide customer support.

You enter your personalisation (such as names, wording, initials, dates and a design number) on the product page when you order. It is saved with your order and forms part of your order specification. Unless we agree otherwise in writing before you order, the same personalisation is applied to every item in that part of your order. Different personalisation on individual items is a bespoke order with its own set-up and is priced separately, so please contact us at hello@gulpcreations.co.uk for a quote before ordering. Where a design needs a photo or logo, we will email you to request it after you order.

We may decline or cancel an order where supplied content is unlawful, infringes rights, is technically unsuitable or cannot reasonably be produced.

Proofs and approval

We check every personalisation before production. For larger and business orders we also provide a digital proof for approval; please review it carefully for spelling, wording, names, dates, layout, colours, quantities and all other details.

For B2B orders, customers may request amendments to the digital proof before approving it. Production begins after proof approval and any applicable production preparation. The approved proof and order details form part of the agreed specification.

You are responsible for checking the information you supplied and any proof we send. We are not responsible for errors in the details you supplied or that were clearly shown in a proof approved by you, subject to statutory rights and our obligations to supply goods conforming to the contract.

Orders, prices and payment

Product prices, delivery charges and any applicable taxes will be displayed or explained during checkout. Orders are subject to acceptance and availability. We may correct obvious pricing or description errors before accepting an order; if this affects an order already placed, we will contact you and give you the option to proceed or cancel.

Payment must be made using the payment methods offered at checkout. We may not begin production until payment has been received and, where we send a proof, it has been approved, unless otherwise agreed in writing for a B2B order.

Cancellation

You may request cancellation within 24 hours of placing your order, provided the products have not entered production. Contact hello@gulpcreations.co.uk with your order number. Cancellation is effective only once confirmed by us.

After the 24-hour period or once production has begun, cancellation may not be possible because materials, preparation or production may have been committed. This does not limit consumer cancellation, refund or other rights that cannot legally be excluded, including rights where goods are faulty, damaged, misdescribed or not supplied as agreed.

Production and delivery

Our usual production/dispatch timeframe is 3–5 working days for smaller orders and 2–3 weeks for larger multi-box orders, counted from the order or, where we send a proof, from proof approval. This is an estimate unless we expressly agree a guaranteed date in writing. Delivery time is additional and depends on destination, service and courier.

Small packages are normally sent using Royal Mail 2nd Class Tracked. Orders over 5kg are normally sent using APC Overnight. Shipping options, charges and any qualifying free-shipping offer will be displayed on the website or at checkout. Delivery estimates may be affected by courier delays, customs, weather, operational disruption or other events outside our reasonable control.

International orders

We ship to the UK, EU and other international destinations where delivery is available. For deliveries outside the UK, customs duties, import taxes, brokerage fees or other charges may apply. Unless expressly stated otherwise at checkout or agreed in writing, these charges are the recipient’s responsibility. Customs processing may affect delivery times.

Faults, damage and remedies

If goods are damaged, faulty, incorrect or do not conform to the contract, contact us at hello@gulpcreations.co.uk with your order number, details and photographs where available. We will assess the issue and provide an appropriate remedy in accordance with applicable law. Our usual remedy for confirmed damage or production error is a free replacement, but this does not limit statutory rights to repair, replacement, price reduction, rejection or refund where applicable.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or consumer rights and remedies that cannot be excluded.

Intellectual property

Our website, branding, product descriptions, images and other materials are protected by intellectual property laws. You may not copy or use them except as permitted by law or with our permission. You retain ownership of content you provide, subject to the limited licence needed for us to fulfil your order.

Website use

You must not misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious code or use it in a way that is unlawful. We may suspend access where reasonably necessary to protect the website, customers or our business.

Business customers

Where you order wholly or mainly for business purposes, consumer protections may not apply. Any specific B2B terms agreed in writing take precedence to the extent they conflict with these terms. Nothing in these terms excludes rights or obligations that cannot lawfully be excluded.

Governing law and contact

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in the customer’s country of residence. Courts with jurisdiction under applicable law may hear disputes.

Contact:

Gulp Creations Limited
Oakley House, 1 Hungerford Road, Huddersfield, HD3 3AL
Email: hello@gulpcreations.co.uk

Company number: 16336491