Privacy Policy

GULP CREATIONS LIMITED | POLICY DOCUMENT

Who we are

Gulp Creations Limited (“Gulp Creations”, “we”, “us” or “our”) operates https://www.gulpcreations.com and sells customised drinkware to consumers and business customers.

Company number: 16336491

Registered office: Oakley House, 1 Hungerford Road, Huddersfield, HD3 3AL

Privacy contact: hello@gulpcreations.co.uk

We are the controller of personal data described in this policy, unless we explain otherwise for a particular activity.

Personal data we may collect

Depending on how you interact with us, we may collect:

• Contact and identity details, such as name, email address, telephone number and billing/delivery address.
• Order and transaction information, including products, quantities, order history, payment status and customer service communications.
• Customisation information and artwork supplied for an order, which may include names, messages, logos or other content you provide.
• Account, device, browser, IP address, approximate location, cookie identifiers and website interaction data.
• Marketing preferences, email engagement and advertising interactions.
• Information submitted in reviews, forms, surveys or support requests.

Payment card details are generally processed by payment service providers; we do not intend to store full payment card details ourselves.

How we use personal data

We use personal data to:

• Take, process, personalise, fulfil and deliver orders, and manage payments.
• Create proofs, communicate about approval and production, and provide customer support.
• Operate, secure, troubleshoot and improve our website and services.
• Maintain records, prevent fraud, handle disputes and comply with legal obligations.
• Send marketing communications where permitted and honour opt-outs.
• Measure website performance and advertising, and understand campaign effectiveness, where applicable permissions or other legal requirements have been met.

Lawful bases

Under UK data protection law, we rely on one or more of the following lawful bases, as appropriate:

• Contract: to process an order or take steps at your request before entering a contract.
• Legal obligation: to meet accounting, tax, consumer or other legal requirements.
• Legitimate interests: to operate and improve our business, protect our services, respond to enquiries and maintain appropriate business records, where those interests are not overridden by your rights.
• Consent: for activities such as certain non-essential cookies, analytics/advertising technologies or direct marketing where consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before withdrawal.

Shopify, analytics, advertising and cookies

Our store is hosted by Shopify. We use Shopify services and may use Shopify analytics, Google Analytics, Meta/Facebook advertising tools, cookies, pixels or similar technologies, email marketing tools and abandoned-checkout communications.

These technologies may collect information about your device, browsing activity, interactions with our store, and whether you engage with marketing messages or advertisements. They may help measure traffic, improve the store, attribute sales and show or measure relevant advertising.

Non-essential cookies and similar technologies should be used in accordance with applicable consent requirements. You can manage cookie preferences using any cookie banner or preference tool provided on our website and can also adjust cookie settings in your browser. Blocking certain cookies may affect site functionality. The precise cookies and retention periods depend on the services and settings active on the store.

Marketing communications

We may send marketing emails where permitted by law. You can unsubscribe using the link in a marketing email or contact us at hello@gulpcreations.co.uk. We may still send service messages relating to an order, account, delivery, security or customer support.

Who we share data with

We may share relevant information with service providers and partners who help us operate, including Shopify, payment processors, couriers and fulfilment providers, email and customer-support services, analytics and advertising providers, IT/security providers and professional advisers. We may disclose information to authorities where required by law or to protect our rights.

We do not sell personal data for money. Some advertising and analytics disclosures may be considered “sharing” or targeted advertising under certain privacy laws; where applicable, we will provide the choices and controls required by law.

International transfers

Some service providers may process data outside the United Kingdom. Where personal data is transferred internationally, we will use an appropriate transfer mechanism and safeguards where required by applicable data protection law.

Retention and security

We keep personal data only for as long as reasonably necessary for the purposes described, including order fulfilment, customer service, legal, accounting and record-keeping requirements, and the resolution of disputes. Retention periods vary by data type and purpose.

We use appropriate technical and organisational measures designed to protect personal data. No online service or transmission method can be guaranteed completely secure.

Your rights

Subject to applicable law, you may have the right to request access to personal data, correction, deletion, restriction of processing, data portability, or to object to certain processing. You may also have the right to withdraw consent and to complain to the Information Commissioner’s Office (ICO).

To exercise your rights, contact hello@gulpcreations.co.uk. We may need to verify your identity before responding. You can find information about the ICO at https://ico.org.uk.

Children

Our store is not intended to be used by children to place orders independently. If you believe a child has provided personal data to us, please contact us so we can assess the request.

Changes and contact

We may update this policy from time to time. The updated version will be posted on our website with its revised effective date.

Privacy questions or requests:

Gulp Creations Limited
Oakley House, 1 Hungerford Road, Huddersfield, HD3 3AL

Email: hello@gulpcreations.co.uk

Company number: 16336491

Last updated: November 3, 2026