Returns & Refunds

Personalised orders

Our drinkware is made or personalised to your specification. We check every personalisation before we make it and contact you if anything looks wrong; larger and business orders also get a digital proof to approve. Please check spelling, names, dates and quantities carefully when you order: we make what you send. Because personalised items are made for you, they cannot be returned for a change of mind.

Ready-made designs (not personalised)

Some designs are sold ready-made, without personalisation, and say so on the product page. For these you can change your mind: email hello@gulpcreations.co.uk within 14 days of the day after delivery, then return the items unused and in their original packaging within 14 days of telling us. Unless an item is faulty or incorrect, you pay the return postage. We refund the item price and the standard delivery charge you paid within 14 days of getting the items back (or proof that you have sent them).

Cancelling an order

You can ask to cancel within 24 hours of placing your order, as long as it has not gone into production. Email hello@gulpcreations.co.uk with your order number. A cancellation only takes effect once we confirm it.

Damaged, faulty or wrong items

If anything arrives damaged, faulty, incorrect or different from your approved proof, email hello@gulpcreations.co.uk as soon as you can with your order number, a description of the problem and clear photos of the item, packaging and label. Please keep the item and packaging while we look into it. Our usual remedy is a free replacement; where that is not appropriate, a repair, price reduction or refund may apply. Please do not send anything back unless we ask you to.

Refunds

Where a refund is due, we confirm the amount and refund your original payment method where possible.

Nothing here affects your rights under the Consumer Rights Act 2015. Business orders are covered by the full policy: Return and Refund Policy.