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Personalisation: after you order we email you for your names, wording, photo or logo. We check every personalisation before we make it; larger, business and logo orders also get a digital proof to approve. Please check spelling and dates carefully: we make what you send.
Changes and cancellations: within 24 hours of ordering, as long as production has not started.
Dispatch: small orders usually within 3 to 5 working days, larger multi-box orders within 2 to 3 weeks. Every order is sent tracked.
Returns: personalised items cannot be returned for a change of mind. Ready-made designs can be returned unused within 14 days of delivery.
Damaged or wrong items: email us with your order number and photos as soon as you can; our usual remedy is a free replacement.
Artwork: you must have the right to use any photos, logos or text you send us.
Care: dishwasher safe; hand washing gives printed designs the longest life.

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