Return and Refund Policy

Introduction

This policy explains how returns, refunds, cancellations and replacement requests are handled by Gulp Creations Limited (“Gulp Creations”, “we”, “us” or “our”) for orders placed through https://www.gulpcreations.com. It should be read alongside our Terms of Service and any product-specific information shown at checkout.

Customised products and change-of-mind returns

Most of our drinkware is made or personalised to a customer's specifications. Before production we check every personalisation and contact you if anything looks wrong; larger and business orders are also sent a digital proof to approve. Because these products are personalised, the usual 14-day cancellation right for distance purchases does not apply to a consumer order where the product is made to the consumer’s specifications or is clearly personalised, to the extent permitted by law.

This does not affect your rights if an item is faulty, damaged, misdescribed, or otherwise fails to conform to the contract. We do not accept change-of-mind returns for correctly supplied personalised products, including where a customer changes their mind after approving the proof.

Ready-made designs (not personalised)

Some designs are sold ready-made, without any personalisation, and are described as ready-made on the product page. For these items you have the right to cancel your order within 14 days, starting the day after delivery, without giving a reason. To cancel, email hello@gulpcreations.co.uk with your order number within that period.

Please return the items unused and in their original packaging within 14 days of telling us that you are cancelling. Unless an item is faulty or incorrect, you pay the cost of returning it. We will refund the price of the items and the standard delivery charge you paid within 14 days of receiving them back, or of you providing evidence that you have returned them. We may reduce the refund if an item has been used or handled more than is needed to inspect it.

Proof approval and responsibility for artwork

Please check your personalisation details carefully when you order, and any proof we send you before approving it, including spelling, wording, names, dates, colours, layout, quantities and any other details. Production is based on the information submitted with the order and, where a proof is sent, the approved proof. We are not responsible for errors in the details you supplied or that were clearly shown in a proof you approved, subject always to your statutory rights.

For B2B orders, proof amendments may be requested before approval and production. For other orders, please contact us promptly if you need to correct your personalisation details or a proof; whether a change can be made depends on the order status and whether production has begun.

Cancellations

You may request cancellation within 24 hours of placing your order, provided the products have not entered production. After that period, or once production has begun, cancellation may not be possible because materials, preparation or production may already have been committed.

Please email hello@gulpcreations.co.uk with your order number and cancellation request. A cancellation is effective only when we confirm it. This policy does not remove any cancellation, refund or other rights that cannot legally be excluded, including rights that may apply if we have not supplied the goods as agreed.

Damaged, faulty, incorrect or non-conforming items

If your order arrives damaged, faulty, incorrect or materially different from the approved proof or order, contact us at hello@gulpcreations.co.uk as soon as reasonably practicable. Please include your order number, a description of the issue and clear photographs of the item, packaging and shipping label where relevant. Please retain the item and packaging while we assess the issue.

Where an item is confirmed to be damaged, faulty, incorrect or otherwise non-conforming, we will provide an appropriate remedy in accordance with applicable law. Our usual remedy for confirmed damage or production error is a free replacement. Where a replacement is not appropriate or required by law, other remedies—including a repair, price reduction or refund—may be available depending on the circumstances and your statutory rights.

Nothing in this policy limits or excludes rights available under the Consumer Rights Act 2015 or other applicable law. Consumers may have rights to reject goods within the statutory period and to receive a refund or other remedy in circumstances specified by law.

Refunds and replacements

If a refund is due, we will confirm the amount and process it using the original payment method where possible. Processing times may depend on your payment provider. If we agree to replace an item, we will explain the next steps and any information needed from you.

We will not charge you for a replacement where the issue is our responsibility. Please do not return goods to us unless we have asked you to do so and provided return instructions.

Business customers (B2B)

For orders placed wholly or mainly for business purposes, consumer-specific rights may not apply. The contract, approved proof, agreed specifications and applicable business-to-business law will govern. This does not affect any rights or remedies that apply under the contract or law.

Contact

For help with a return, refund, cancellation or replacement, contact:

Gulp Creations Limited
Oakley House, 1 Hungerford Road, Huddersfield, HD3 3AL
Email: hello@gulpcreations.co.uk

Website: https://www.gulpcreations.com

Updated: 4th November 2026